Shipping policy

KILIMA Performance

Thank you for choosing KILIMA Performance. Below you will find important information regarding shipping, delivery times, and international orders.

1. Shipping Origin

All products are shipped from Portugal (European Union).

We ship worldwide.

Please note:

Orders are typically processed within 1–3 business days after payment confirmation.

For larger equipment (such as hyperbaric chambers), processing times may vary. If extended preparation time is required, we will inform you directly.

Orders are not processed on weekends or public holidays.

Estimated delivery times after dispatch:

Delivery times are estimates and may vary due to:

We are not responsible for delays caused by external shipping providers or customs authorities.

Shipping costs are calculated at checkout based on:

For oversized or freight shipments (e.g., hyperbaric chambers), shipping may be quoted separately.

Orders shipped outside the European Union may be subject to:

These charges are not included in the product price or shipping fee and are the responsibility of the customer.

KILIMA Performance is not responsible for customs delays or additional charges imposed by the destination country.

If a shipment is refused due to unpaid customs fees, return shipping costs and related expenses may be deducted from any eligible refund.

Once your order has been shipped, you will receive a confirmation email with tracking information (where applicable).

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

If a shipment appears lost in transit, please contact us so we can initiate an investigation with the carrier.

Customers are responsible for providing accurate shipping details.

If an order is returned due to incorrect or incomplete address information, additional shipping charges may apply for reshipment.

Last updated: 2026.02.01.